Question 1

Can I ask patients to remove a negative review?

Accepted Answer

You can reach out to the patient privately (if you know who they are) to resolve their issue. Often, if you fix the problem like a billing error, the patient will voluntarily update or remove their review. However, you cannot force them, and Google will rarely remove a review just because you disagree with it, unless it violates their hate speech or spam policies.

Question 2

Should I use a software platform to get more reviews?

Accepted Answer

Yes. Automated reputation management software integrates with your clinic's booking system to send SMS or email review requests automatically after appointments. This removes the burden from your front desk staff and ensures a steady "review velocity" to boost your SEO.

Question 3

Is it bad if my clinic has a 4.7-star rating instead of a 5.0?

Accepted Answer

Actually, a 4.7 or 4.8-star rating is often better for conversions than a perfect 5.0. Studies show that consumers are highly suspicious of businesses with hundreds of perfect 5-star reviews, assuming they are fake or bought. A few minor complaints mixed in make your excellent reviews look far more authentic.

Question 4

Is English or Bahasa Malaysia more important for SEO?

Accepted Answer

Both matter; choose based on audience and Search Console data, often combining English, BM, and Mandarin to match real queries and locations across Malaysia.

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